In recent years the purpose of automation has shifted from increasing productivity and reducing costs, to broader issues, such as increasing quality and flexibility...Wikipedia
Automation for the service-based business may seem contrary to the mission of your company, to directly and humanly serve the needs of your client in a way that significantly impacts his or her life.
Human Resource Software
We're all too familiar with the automated response answering systems that either prohibit one from talking to a person, or bury access to a live person so far into the key punch system that you can't find it, or worse, hit the wrong key and have to start over again. Gone are the days when simply pressing "0" to get an operator worked.
When I talk about automation I'm not talking about that. I am, however, talking about utilizing smart, simple systems to automate certain aspects of running your business and serving your customers in such a way that the customer is consistently and effectively served, and you - and others on your team - are free from continuously getting stuck in the repeating, mundane activities of doing what needs to be done.
"When you take the time to design your lead generation, nurturing, and conversion processes like the big guys, and then hook the system together with the right moving parts, you can compete with any size organization." ~ John Jantsch, Duct Tape Marketing
Following is my short list of the types of tasks and projects that you can automate without losing sight of your customer.
Routine follow-up email after product sales. Routine email communications for programs you lead. On-line scheduling that puts making and changing appointments in the hands of your customers, yet works within your availability. Appointment reminders Invoice preparation and payment receipt for recurring orders and services Answering the phone and getting messages Response to email inquiries (some of them) Forms and documents to on-board new clients Anything that's "plug-n-play," allowing you to fill in blanks and create wonderful looking documents
Here are just a few tools that are out there for your different needs:
Swift Page: to create marketing plans that automate outreach to your prospects.
GotVMail: a virtual phone system for entrepreneurs; starts at .95 a month
AmazingMail: Web-based system to design, print, and mail postcards, direct mail pieces, announcements, invitations, and more.
AWeber: to automate your email marketing. Integrate your newsletter, customer and prospect database follow-up campaigns all in one service.
HourTown: Online scheduling software for small business owners. (I'm looking at this one now.)
AssistU.com: need a Virtual Assistant? Ask around or start here and fill out an RFP.
Automation is liberating, but it's not sexy. It often comes with a learning curve. If you're one of those business owners that is still doing just about everything yourself, you're probably not going to have enough time to learn how to use something that can help you get routine tasks done more quickly, easily, and without you at the keyboard or answering the phone. Heck, you probably won't have the time to research it either. Wouldn't this be another reason to add someone to your team to do these kinds of things for you?
No comments:
Post a Comment